In this article, leading Telecoms Sales Expert Andy Preston explains what sales lessons you should have learnt from 2009…. and what you need to do differently to be more successful in 2010 ………
2009 was an interesting year for many ’mobile phone’ salespeople and telecoms companies I’ve been speaking with recently. Whilst some had a successful year, many others were grateful for making the sales they did, and some were grateful to make it through the year at all!
2009 had some interesting lessons in terms of sales and sales tactics, things we should all learn from whether we’re a salesperson, manager or director.
Follow the tips below and watch your sales soar in 2010!…..
Sales Lesson Number One – Prospect Continuously
If 2009 taught you nothing else, it taught you that you can’t always rely on renewals or re-signs from your existing customers to hit your targets! 2009 was the year that existing customers were looking for ways to cut costs in their businesses – and I think it’s fair to say mobiles and telecoms were among the first costs to be looked at.
Far too many salespeople stop prospecting when they’re busy. Then they wonder why their sales figures suffer afterwards. Prospecting should be done on a continuous basis, not just when you’re quiet!
Sales Lesson Number Two – Control The Sales Cycle
2009 highlighted the need for the salesperson to control the sales process more than ever before! It was the year where customers started asking for proposals, but then didn’t seem to proceed with the buying decision anywhere near as fast!
In a lot of cases, prospects were trying to get a ‘feel’ for what was available and what it would-cost, before trying to get approval for who to go with, which often resulted in internal discussion and slow decision making by potential clients! So the salesperson does lots of ‘running around’ for very little reward!
Sales Lesson Number Three – Know More About The Competition
Again, 2009 showed us that we have to be sharper in this arena. Many telecoms companies were finding increased competition when trying to make appointments and also when trying to close the deal face-to-face. Often this was happening in existing accounts as well!
If you truly want to be able to sell against your competition, you’d better know them – inside and out.
You want to know about their marketing and promotion, their sales campaigns, their offering, where they’re strong (and weak), and how you can sell against them effectively. That is, if you want to be more successful this year than last….?
Sales Lesson Number Four – Write A Sales Plan
I’m often amazed how few people have a proper sales plan in place! I mean a specific document, written down, with a focused plan of how the individual, team or business is going to win business for the forthcoming year.
Without a proper sales plan in place, most people will miss opportunities that they could have converted, and miss other opportunities they weren’t even aware of.
Not the best thing to happen in a tough market, so start your year off well and get a written sales plan in place, right now!
Sales Lesson Number Five – Examine Your ‘Selling Level’
2009 was the year that purchasing and ‘sign-off’ responsibility shifted somewhat. Managers or Department Heads that were previously able to sign-off quite large sums of money were ‘reigned in’ somewhat, and Directors and Owners started taking more interest in exactly where the company’s money was being spent.
This means that all the salespeople that were selling at ‘user’ or ‘manager’ level found that decisions were going ‘above’ – and that they weren’t coming back as positively or as quickly as previously might have happened!
Sales Lesson Number Six – Ask Better Questions
If you or your team are still asking mainly ‘fact-find’ questions of prospects you’re speaking to, then you’ll probably be one of the first to be left behind in 2010!
If your prospects and clients are considering you as a potential supplier for 2010, do you really think questions like ‘how many handsets have you got?’, what network are you on?’ and ‘when is your contract up for renewal?’ are really going to help you build your business or your desk in 2010?
Your questioning ability can be one of the biggest things that differentiates you from your competition. How does yours (or your team’s) currently measure up?
Sales Lesson Number Seven – Re-Establish Contact
As businesses have ‘re-engineered’ themselves and their business offering over the last few months, for some companies that’s meant re-shuffling their staff and their responsibilities. This is worth looking at closely from a sales point of view however, as we want to make sure you aren’t losing any opportunities through any re-structuring or re-organisation.
Think about some companies that you (or your team) have sold tot in the past. Are you completely ‘on top’ of those companies? Even the ones that haven’t been ‘in the market’ for ages? Do you know every contact in the account that’s involved in telecoms? Do they all know you and would call you first when they need someone?
Many salespeople are in for a shock this year if they only have one or two contact s in an organisation. If those contacts have left or changed responsibilities, they could find themselves having to start again with new contacts. Not the best start to 2010, is it?
Sales Lesson Number Eight – Work On Your Sales Skills
2009 taught us that many of the basic sales skills that are needed for success in a telecoms role had been ‘taken for granted’ – yet were lacking in a large number of the companies and the salespeople I spoke to! Particularly in the cold calling/new business arena.
Last year was the year where sales skills mattered far more than in years previous. Prospects were taking longer to make decisions, higher level decision makers were getting involved, ROI needed to be proven at every stage, more competitors were involved in every sale and prospects were looking to negotiate all your profit out of every deal!
What are you doing to make sure that doesn’t happen to you in 2010?
You can ask any questions about this article or sales in general, by contacting Andy here
Andy Preston is a recognized Sales Expert, who specialises in working with mobile phone companies in particular – helping them generate more appointments, stand out from the competition, and close more deals.
You can get Andy’s free cold calling and sales tips HERE
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