Category Archives for "General Sales Tips"

Oct 20

Cold Calling Mistakes – Calling For ‘Quotes’

By Andy Preston | Cold Calling

 

One of the problems that can occur when cold calling, is when you call just for ‘quotes’. In this article, we tackle the problems that this can bring you (and what to do about them!).

This is more common than people realise, and unless done correctly, can have a detrimental impact on your potential cold calling success and ultimately sales figures!

The Challenge……you’re probably in an industry that you think is competitive……….which the products or services can be hard to distinguish between…..and you think that customers buy solely on price…….so you sell on price! (that’s mistake number one!)

So, How Might The Conversation Go?

So your Cold Calling conversation with the Decision Maker might go something like this….

Salesperson: Hi it’s James calling from ABC company

Prospect: Okay…..

Salesperson: Do you have a couple of minutes to answer a few questions? (that’s mistake number two, but we’ll tackle that another day!)

Prospect: Okay/Depends what they’re about

(Salesperson then goes ahead and asks a couple of vaguely relevant questions that give him/her some information about the business and their current supplier.

Salesperson: That’s great. Would it be possible to send you a quotation so that you can compare our prices against your current supplier? (mistake number three!)

Prospect: Yes that’s fine, send it to xyz address or xyz@xyz.com Bye.


No, No, No, No, No and No! This approach is terrible!

Firstly, there are hardly any companies out there that solely buy on price – and if the company you’re calling do solely buy on price – get out of there!

Andy’s Sales Rule Number One: If you win business on price, you’ll lose business on price!

Therefore, the next person who comes along offering them a better deal will get the business off you! So what have you achieved? A little bit of short-term turnover a low profit? That’s about all!

Secondly, how much emotional “buy-in” to purchasing from you do they have?

Andy’s Sales Rule Number Two: People do not buy for logical reasons, they buy for emotional reasons!

People will buy usually only when they’re emotionally “bought in” to the purchase – the higher your price, the more emotional buy-in you need. We’ll then justify the purchase with logic (for example – “well, it was in the sale”, “I needed it for the event next saturday”, or the classic when children want a new computer “well I can use it for homework”) but we bought through emotion – we wanted it!

Thirdly, what have you achieved here?

Andy’s Sales Rule Number Three: Selling requires commitment from your clients

How much commitment have you got from your client here? Almost none! The only thing you have achieved is that you’ve got them to agree to receiving a quote from you!! Pathetic!

We’ve probably not even bothered to find out what prices they’re currently paying, or whether they have any inclination of changing suppliers, we’ve just got them to agree to take a quotation from us.


Therefore, the result of sending our quotation has a number of likely “pathetic” outcomes…

“Pathetic” Outcome Number One: The quote never reaches them

“Pathetic” Outcome Number Two: They receive it, but place it carefully in the bin (and never take your “follow up” call, even if you do bother to ring them again)

“Pathetic” Outcome Number Three: They receive the quote, examine the prices, find out by some massive stroke of luck that you’re cheaper….and then ring their existing supplier and get them to match the price.


So what’s happened? In the majority of cases, we’ve got no order (unless we’ve been really, really lucky and they buy just on price – but we’ll lose the client as soon as another salesperson comes along and beats our price). However, we’ve spent the time planning and preparing for the call, rung the prospect and then put together a personal quotation, based on the items that the prospect currently orders).

What A Waste Of Time!

The challenge is, you feel quite good from making these calls don’t you? You got a result – people agreeing to take quotes from you(!) – probably almost everyone you speak to…….then you wonder when you follow up why no-one wants to speak to you, or “we have everything they need” or “we’ll use you when we need some” but the order never comes through?

That’s because you’ve achieved……virtually nothing!

Your outcome for the call was to get them to agree to receive a quote – but that isn’t going to persuade them to buy from you!

You need to have a stronger outcome for the call – a meeting, or at least a more in-depth conversation about their needs (and then how you can solve them) and then get some commitment to them about changing suppliers!

Otherwise, you’re going to be very busy, but with hardly any extra sales to show for it at the end of the day!

In summary, the big lesson in this article is – never cold call just to get quotes! You’re wasting your time.

If you’ve enjoyed this article, you may be curious about how we may be able to help you with your cold calling skills or follow up calls? You can find out more here…..

Oct 15

7 Top Tips On Making That ‘First’ Call….

By Andy Preston | Cold Calling

Whenever I’m delivering my cold call training sessions, people always tell me they find it difficult to make the ‘first’ call.

Whether it’s fear, procrastination, loathing, or apathy there’s something that stops people, and makes them avoid the activity – sometimes entirely!

If that strikes a chord with you, read the rest of this article to get tips on how to make that ‘first’ call and go out there and make a difference!

The Challenge
……you’re thinking about making some sales calls………you know you should have started already…..but you’re still finding other things to do instead……

red phoneFor the person working from home or alone in an office, there are always other things we can find to do rather than pick up the phone and make that “first” sales call aren’t there?

And whenever I’m delivering training in-house for an organisation, I always get there early and watch what the salespeople do when they get into the office – and it wouldn’t be hard to guess that it usually doesn’t include picking up the phone!

I always liken this to a gym membership – we can find all sorts of reasons to tell ourselves why we shouldn’t go, yet when we’re there we really enjoy it and get results from it, don’t we?

So what can we do about it? How can we eliminate this procrastination of making the first call, or at least reduce it so we can make our calls, gain appointments, develop new clients and win new business over the phone?

Andy’s 7 Top Tips For Making That “First” Call

Tip No 1 – Be Prepared!

Preparation is key to motivating us to pick up the phone and make that first call. We need to have organised our desk or working area long before we start our calling session. The typical things we may need (aside from the obvious, like a phone!) are ….

  • Empty Notebook PageList of prospects (prior qualified) – i.e. Who are we going to call?
  • Our introductory framework or script
  • Common objections we’re likely to face (and our answers to them
  • A diary (or access to one – essential if we’re booking appointments or call-backs!)
  • Pad to record notes and call-ratios (number of calls versus appointments etc)

Without these items (or anything else we need to be prepared for calling) we’ll feel like we aren’t ready and will make excuses not to start “just yet”.

Tip No 2 – Set Our Call Times!

Why do you think it’s important to set specific times of the day to do our calling sessions? Because if we don’t, we’ll find something else to fill the time, yet when we look back on the day (honestly!) we’ll find that the task that stopped us calling wasn’t that important!

This is essential whether you’re working from home (when you can always find something to distract you from your calls) or working with colleagues in a large office (where you play the “who’s going to pick the phone up first” game!

Tip No 3 – Know What We Want

We need to work out what we want from the call, and the session. Is it to make appointments? Arrange demonstrations? Sell direct over the phone? Whichever it is, we need to make sure our script/framework and the approach to our calls reflect our chosen goal – and put all our effort into achieving it.

moneyDon’t forget, if we decide that the outcome of our calls is to make appointments, we should concentrate in selling the “appointment” over the phone, not get dragged into discussing our product or service – that’s what we want the appointment for!

Tip No 4 – Visualise Success

A technique taken from athletes and sportspeople who run through the event or race in their mind a number of times before it actually happens – in order to condition themselves towards the positive result – and increase their motivation and confidence.

In sales we can play “mental rehearsal” – where we see our calls succeeding, effortlessly getting past gatekeepers, overcoming objections and achieving our objectives. Imagine that the prospect is dying for us to call, just waiting for us to solve their problems. Would this make us more eager to call? I think it just might!

Tip No 5 – Start From Success

A lot of salespeople whine that they “have to get into the flow” when they’re cold calling. What they really mean is they’re burning their first few leads in order to get “warmed up”.

Most salespeople and business owners (when they’re about to start calling) sit how do you think? Hunched Poor Presentation Skillsover? Arms or legs folded? It’s no wonder they’re depressed and avoiding calling is it?!

If we thought about how we sit or stand when you’re “in the flow”, when things are going well on our call, it would probably be quite different! We should take a look at ourselves when we’re about to dial – and then ask ourselves the question – “Am I sat or stood like that right now?” And if not, change it!

Additionally, if a favourite quote inspires us, or a favourite piece of music helps to “pump us up”, then look at or play that beforehand!

Tip No 6 – Get Some Inspiration!

How inspired do we feel when we’re thinking about starting our calling session? I’d guess it’s somewhere near “not very”. Therefore we need to get ourselves some inspiration!

By this I mean why we are making the calls in the first place? I know we’ll be calling to get more appointments, win new business and engage new clients, but I mean ultimately, what are we doing it for?

Are we trying to build our business so that we can spend less time doing it? Do we want more holidays and leisure time? Are we wanting to drive a better car? Live in a bigger house or in a different location? Have a better standard of living?

trophyUltimately if we can think about what we’re trying to achieve from the calls then that’s going to motivate us to actually start doing them isn’t it? Rather than thinking about what awful things are going to happen when we start making them (which is what we tend to do by default isn’t it?)

We could also choose to have things that inspire us on our screensaver, our mousemat, or pictures on the desk of family, favourite holiday destinations (or places we’d like to go), cars we want to drive etc etc.

Tip No 7 – Pick Up The Phone And Make The Call!

Sounds obvious doesn’t it? Yet many people still feel they’re “not ready” or it’s “not quite the right time”. It’s no good learning something without taking action and therefore we need to start actioning the tips above, pick up the phone and make the call!

In summary, the big lesson in this article is – never fall into the trap of procrastinating over making the first call……once it’s done the rest of the calls feel so much easier, don’t they?

If you’ve enjoyed this article, you may be interested in some help with your cold calling? Find out more here…

Oct 12

Welcome to free sales advice, hints and tips to help you stay ahead of the competition!

By Andy Preston | General Sales Tips

Welcome from me, Andy Preston!

This site is dedicated to salespeople, business owners and consultants like you who want more help, advice and tips on sales, improving your skills and staying ahead of the competition.

Keep visiting and checking back here regularly to get the latest articles and advice to help maximise your sales figures and grow your business!

I look forward to working with you to achieve you sales and business goals!

Kind Regards

Andy

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